Jon Thompson

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

As I posted the harsher email, I also must post a better one.. Despite my very public posting, and harsh wording, Jeremiah has been very patient with me. It was I that didn't understand the power ...

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• Jon Thompson
• Created January 10, 2013 03:55
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Here's a response when I submitted a ticket. This isn't as "Planned" as anyone suggests.  Hi Jon, Thanks for your response - I understand completely that you want the list of agents in the drop d...

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• Jon Thompson
• Created January 08, 2013 22:58
• -1 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

FIX THIS NOW. I wasted an hour with zendesk support on unacceptable workarounds for this very basic requirement. I have people in each organization that want to track what the issues that I'm worki...

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• Jon Thompson
• Created January 08, 2013 19:02
• 1 vote