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Bill Akins
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Bill Akins
Bill Akins commented,
Community comment Feedback - Ticketing system (Support)
+1 Need it so I can create auto paging if a case has been untouched too long.
I want to send an email to our paging system that will page specific people if a ticket is unchanged for too long. Only way to do this now is to set up agents. Seeing that I want several options for who gets paged, I would have to create dozens of agents to get this done.
View comment · Posted Sep 09, 2011 · Bill Akins
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