John Rupp

The ability to have a round robin or auto assign would be very useful in our situation where we have a small group working in our support department.  The ability to have a button that would auto assign either 3 or 5 tickets to a support member when their queue is empty would help keep agents from 'Cherry Picking' the easy emails out of the queue.  If everyone is pulling the same numbers, the reports can be more useful, as well.