Christopher Thomas

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

It wouldn't circumvent paying for an agent. They still wouldn't have access in any real functional way any more than manually adding a CC. You can get around this lack of user support that Zendesk ...

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• Christopher Thomas
• Created September 22, 2015 21:06
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I'm not sure where you have the requester set as a school but the requester would be a teacher, administrator, student, or sales rep in our case based on end user name via SSO. As I stated earlier,...

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• Christopher Thomas
• Created April 08, 2015 13:06
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

If I am misunderstanding then I apologize but I see two things here which could cause an issue. Requester:School>is>XXXX  - This is a custom text field which cannot be used in a trigger. Also, th...

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• Christopher Thomas
• Created April 07, 2015 16:08
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

That is a good article and a decent work around. However, in our own zendesk we deal with schools. The schools are typically setup within districts and share the same email domain. We deal with IT ...

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• Christopher Thomas
• Created April 07, 2015 13:32
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I find it truly astonishing how many times I read a post where hundreds of people are all looking for the same functionality and yet it is rarely added. I really don't see what would be so difficul...

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• Christopher Thomas
• Created March 27, 2015 18:17
• 3 votes