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Joe Hettinger
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Joe Hettinger
Joe Hettinger commented,
I agree with Dave, this would be a huge benefit to be able to add a cc based on a trigger.
In our case we have customers that require us to CC in a specific person anytime one of his end users opens a ticket. So if Organization = X then CC in a specific person.
View comment · Posted Aug 17, 2015 · Joe Hettinger
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Joe Hettinger commented,
I agree with Dave, this would be a huge benefit to be able to add a cc based on a trigger.
In our case we have customers that require us to CC in a specific person anytime one of his end users opens a ticket. So if Organization = X then CC in a specific person.
View comment · Posted Aug 17, 2015 · Joe Hettinger
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Joe Hettinger commented,
Chris, funny you say this. I opened a case for this issue about a month ago and was redirected to this forum topic. But Rodney was cool and did not immediately close out the case like most ZD reps do. Then I get this email from ZD saying:
Hi there
Just wondering if you've had a chance to review the latest update from Rodney, the Customer Advocate assigned to your support request?
Seeing that this was is yet another feature going no where I replied :
+1 for Rodney Lewis for not immediately closing out my ticket like most ZD reps do.
-1 to ZD for yet another feature that is planned with no date in Site.
Go ahead and close out this ticket as “another feature request I will probably never see.”
And yet again the disappointment bell rings.
View comment · Posted Jul 25, 2014 · Joe Hettinger
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Joe Hettinger commented,
We have IT Managers that need to be copied n every time one of their employees sends us a ticket. So please add the ability to add end users to the CC through a trigger.
View comment · Posted Jul 18, 2014 · Joe Hettinger
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