Recent searches


No recent searches

Joe Hettinger's Avatar

Joe Hettinger

Joined Oct 22, 2021

·

Last activity Oct 22, 2021

Following

0

Followers

0

Total activity

5

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Joe Hettinger

Joe Hettinger commented,

Community comment Feedback - Ticketing system (Support)

I agree with Dave, this would be a huge benefit to be able to add a cc based on a trigger. 

In our case we have customers that require us to CC in a specific person anytime one of his end users opens a ticket. So if Organization = X then CC in a specific person.

View comment · Posted Aug 17, 2015 · Joe Hettinger

0

Followers

1

Vote

0

Comments


Joe Hettinger commented,

Community comment Feedback - Ticketing system (Support)

I agree with Dave, this would be a huge benefit to be able to add a cc based on a trigger. 

In our case we have customers that require us to CC in a specific person anytime one of his end users opens a ticket. So if Organization = X then CC in a specific person.

View comment · Posted Aug 17, 2015 · Joe Hettinger

0

Followers

1

Vote

0

Comments


Joe Hettinger commented,

Community comment Feedback - Ticketing system (Support)

Chris, funny you say this. I opened  a case for this issue about a month ago and was redirected to this forum topic. But Rodney was cool and did not immediately close out the case like most ZD reps do. Then I get this email from ZD saying:

Hi there

Just wondering if you've had a chance to review the latest update from Rodney, the Customer Advocate assigned to your support request?

Seeing that this was is yet another feature going no where I replied :

+1 for Rodney Lewis for not immediately closing out my ticket like most ZD reps do.

 -1 to ZD for yet another feature that is planned with no date in Site.

Go ahead and close out this ticket as “another feature request I will probably never see.”

And yet again the disappointment bell rings.

View comment · Posted Jul 25, 2014 · Joe Hettinger

0

Followers

0

Votes

0

Comments


Joe Hettinger commented,

Community comment Feedback - Ticketing system (Support)

We have IT Managers that need to be copied n every time one of their employees sends us a ticket. So please add the ability to add end users to the CC through a trigger.

View comment · Posted Jul 18, 2014 · Joe Hettinger

0

Followers

0

Votes

0

Comments