Joe Hettinger

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I agree with Dave, this would be a huge benefit to be able to add a cc based on a trigger.  In our case we have customers that require us to CC in a specific person anytime one of his end users ope...

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• Joe Hettinger
• Created August 17, 2015 12:02
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I agree with Dave, this would be a huge benefit to be able to add a cc based on a trigger.  In our case we have customers that require us to CC in a specific person anytime one of his end users ope...

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• Joe Hettinger
• Created August 17, 2015 12:02
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Chris, funny you say this. I opened  a case for this issue about a month ago and was redirected to this forum topic. But Rodney was cool and did not immediately close out the case like most ZD reps...

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• Joe Hettinger
• Created July 25, 2014 01:53
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

We have IT Managers that need to be copied n every time one of their employees sends us a ticket. So please add the ability to add end users to the CC through a trigger.

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• Joe Hettinger
• Created July 18, 2014 15:51
• 0 votes