Don Shipp

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I would just like to express appreciate to Zendesk for actively working on a solution and helping to resolve this.  I was able to resolve this by adding people to a new organization, then creating ...

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• Don Shipp
• Created September 10, 2014 16:29
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

You should not have to upgrade to Enterprise and add the overhead of creating "light" agents to CC on a ticket.  Sometimes managers just want to know if their people are hogging IT time unnecessari...

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• Don Shipp
• Created July 01, 2014 16:46
• 0 votes