Eric Foster
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Activity overview
Latest activity by Eric Foster-
Eric Foster commented,
I definitely would not ever suggest adding customers as a Light Agent. My solution writeup was merely to reference the ability to solve the "add a CC of an internal person (i.e. in your own orga...
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Eric Foster commented,
This use case can be accomplished very easily within your own organization. Using the trigger function you can add any ZenDesk Agent as a CC based on any of the defined trigger criteria, ex: tic...