Adam Stern

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Marissa, that is the exact same workaround we are doing and it is less than ideal as you noted. So guys, any update. It was stated that this would be deployed Q1. Can you at least get an estimate ...

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• Adam Stern
• Created May 28, 2013 16:23
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Any update on this? The workaround we have in place is a bit buggy and this would make life much easier for us.

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• Adam Stern
• Created April 15, 2013 21:08
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Yes, this would really help us as well. Are we still on track for Q1 release?

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• Adam Stern
• Created March 14, 2013 20:52
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Just adding my two cents that CCing a non agent would solve my problem at hand as well and I'm glad to see that it is planned to be deployed Q1. I tried using an email target but the fact that rep...

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• Adam Stern
• Created January 16, 2013 00:51
• 0 votes