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Elenas
Joined Oct 16, 2021
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Last activity Feb 03, 2022
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Elenas created a post,
Post Q&A - Reporting and analytics
Hello!
Recently was added this feature to the messaging channel where the CSAT survey request is sent when the chat is over as an automatization.
https://support.zendesk.com/hc/en-us/articles/1260801883730-About-CSAT-ratings-in-Zendesk-messaging
The trigger is working well for us but how can I make a report of that CSAT rating in explore? This CSAT is not stored in the support data set, neither in the chat dataset. This is a key metric to our company would aprecciate some help
Posted Aug 19, 2021 · Elenas
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