Daniel Dobrzensky
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Recent activity by Daniel Dobrzensky-
Ansar KA You'd do this through the Admin Center. See: Managing triggers
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Your trigger to fire the email probably doesn't include updates via the API: It could be other things, but that's a good place to start. Just be sure you don't have other API updates that should...
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There's a Chrome extension for this! Solves the problem perfectly. https://chrome.google.com/webstore/detail/zendesk-quicktab/moiloihigegdbekeabannnkibekfnekf
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I don't think Zendesk has a similar reference doc for CSS in emails, but they do go over some good info here: Customizing your templates for email notifications I'm also not sure if you'll be able...
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You can configure Jira to send values into custom fields in Zendesk when you link a ticket to a Jira issue. After that, you can use placeholders for the custom field in the webhook. Hope that helps.
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Hm - you might want to troubleshoot by temporarily removing the Current User condition to see if that makes any difference. If you remove it and the trigger still doesn't fire that's a good indicat...
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You might want to try adding these two conditions to the "Any" section: Update via / is / Web form Update via / is / Email I would also change your "Current User" condition to "is not / agent"...
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Ok - I tested this and got it figured out! The issue was ultimately related to the data type of each value. The category ID is an integer, while the setting value is a string. I found a way around ...
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This should be pretty simple then. You have a couple options. Option 1 - simplest. {{#if settings.category_first}}{{code to render if a value is present}} {{/if}} In this case, the block will rend...
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Gotcha - I was a bit misunderstood. Just to clarify - are you hoping to only show the category you enter into the template settings? Or are you trying to display that category in one way, while di...