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Melissa Kivisto

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Melissa Kivisto

Melissa Kivisto commented,

Community comment Feedback - Ticketing system (Support)

A BCC function would be really handy to post select ticket replies to other tools.

For example, our Customer Success department handles licensing requests through ZenDesk, and we use Gainsight to manage our accounts. Gainsight has a "post to timeline" email address, but best practice is BCC only.

View comment · Posted May 18, 2021 · Melissa Kivisto

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