Ben Wilcox
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Total activity65
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Last activity
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Activity overview
Latest activity by Ben Wilcox-
Ben Wilcox commented,
Apologies if there's another thread for this, but what I'm looking to do is have a multi-select field where the condition (or is there a way to do this with some other kind of business rule?) that ...
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Ben Wilcox commented,
This is pretty insane to me, as a former ServiceNow admin. Other tools let us sort views based on subject, caller, etc. Why on earth would Zendesk make the decision to remove the ability to sort ...
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Ben Wilcox commented,
Totally agree with Kal Bentley's remark. I would add, in addition, that the 'reliance' on third party apps to do what Zendesk should do natively has a performance impact I don't see discussed much...
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Ben Wilcox commented,
Here are just a few use cases and parameters around the desired ability to edit closed tickets hang on for us. 1) The default group when you add someone in as an Agent is (as they have to be a memb...
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Ben Wilcox commented,
This is a pretty good area of frustration to me as well. I was tasked with looking at a problem with a scheduled dashboard delivery only to find I couldn't find it. To me it didn't exist. I had ...
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Ben Wilcox created a post,
New Admin Center and User EXPORTS
It's pretty annoying that I don't have a way to export lists of users and roles from Zendesk. Unless I've missed it. How can I export a list of agents, staff, admins, team leads (aka... my paid r...
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Ben Wilcox commented,
The new Team Members page is all very nice... I like the ability to filter by role and product. However, this is still lacking a key function. Where is the ability to export my list into a CSV fi...
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Ben Wilcox commented,
Steven, I'm kind of in awe of how you have triggers in this example that show a structure like: "Ticket: Priority", "Requester: Office Location". How do you have a view like that? My instance of...
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Ben Wilcox created a post,
Need ability to send notifications upon user creation
We have a use case where we have created a New Hire onboarding super form that lets a manager put the details in for the new hire and click checkboxes of what accounts/equipment they need and child...
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Ben Wilcox commented,
So, the Description doesn't technically seem to be a field as it's just the first comment of a ticket. Which is a bit wierd. It would be nice to be able to grab that first comment when it's create...