Ben Wilcox
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Total activity81
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Last activity
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Activity overview
Latest activity by Ben Wilcox-
Ben Wilcox created a post,
Feature Request: Allow View Condition for all Requester roles (Such as Requester IS [end user account name])
I tried to help our Service Desk manager create a view that would allow him to see all the tickets of one particular store that was having issues. He had wanted a simple view to be able to monitor...
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Ben Wilcox commented,
It could be there is another duplicate feature request for this which is why there are no comments on this feature request yet, but if there's not, I'm happy to offer some to get the ball rolling! ...
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Ben Wilcox commented,
So we're over 10 years from when this was requested and there were promised responses. Can we get an update to where this is on the roadmap? Is it on 2023's, for example? Would love to see this.
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Ben Wilcox commented,
Apologies if there's another thread for this, but what I'm looking to do is have a multi-select field where the condition (or is there a way to do this with some other kind of business rule?) that ...
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Ben Wilcox commented,
This is pretty insane to me, as a former ServiceNow admin. Other tools let us sort views based on subject, caller, etc. Why on earth would Zendesk make the decision to remove the ability to sort ...
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Ben Wilcox commented,
Totally agree with Kal Bentley's remark. I would add, in addition, that the 'reliance' on third party apps to do what Zendesk should do natively has a performance impact I don't see discussed much...
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Ben Wilcox commented,
Here are just a few use cases and parameters around the desired ability to edit closed tickets hang on for us. 1) The default group when you add someone in as an Agent is (as they have to be a memb...
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Ben Wilcox commented,
This is a pretty good area of frustration to me as well. I was tasked with looking at a problem with a scheduled dashboard delivery only to find I couldn't find it. To me it didn't exist. I had ...
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Ben Wilcox created a post,
New Admin Center and User EXPORTS
It's pretty annoying that I don't have a way to export lists of users and roles from Zendesk. Unless I've missed it. How can I export a list of agents, staff, admins, team leads (aka... my paid r...
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Ben Wilcox commented,
The new Team Members page is all very nice... I like the ability to filter by role and product. However, this is still lacking a key function. Where is the ability to export my list into a CSV fi...