Ben Wilcox
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Last activity
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Activity overview
Latest activity by Ben Wilcox-
Ben Wilcox commented,
Steven, I'm kind of in awe of how you have triggers in this example that show a structure like: "Ticket: Priority", "Requester: Office Location". How do you have a view like that? My instance of...
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Ben Wilcox created a post,
Need ability to send notifications upon user creation
We have a use case where we have created a New Hire onboarding super form that lets a manager put the details in for the new hire and click checkboxes of what accounts/equipment they need and child...
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Ben Wilcox commented,
So, the Description doesn't technically seem to be a field as it's just the first comment of a ticket. Which is a bit wierd. It would be nice to be able to grab that first comment when it's create...
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Ben Wilcox commented,
As an admin, I need to be able to see what macros agents are creating. I have use cases where I have agents creating personal macros that they want to share with the team. Outside of giving them ...
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Ben Wilcox commented,
Rudolph, more specifically, the difference is seen here: yourdomain.zendesk.com/settings/account#audits returns the wrong time yourdomain.zendesk.com/admin/account/audit_logs returns the local time...
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Ben Wilcox commented,
Yes, such as when I'm filtering my triggers and have a list of 10 I'm looking at and click one to review and click the browser back button and nothing happens. Clicking the arrow at the top of the...
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Ben Wilcox created a post,
Audit Logs need to be viewable in local time
AnsweredI had to use the audit logs yesterday and was shocked to see events happening in the future. Turns out per Zendesk Support, that the audit logs in Support, Admin Center, and via the Support API ar...
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Ben Wilcox commented,
Yes, this is very needed!