Ben Wilcox

1. Community
2. Feedback - Ticketing System (Support)
3. Allow admins to view agent macros

As an admin, I need to be able to see what macros agents are creating.  I have use cases where I have agents creating personal macros that they want to share with the team.  Outside of giving them ...

• View comment
• Ben Wilcox
• Created July 14, 2021 19:27
• 9 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Audit Logs need to be viewable in local time

Rudolph, more specifically, the difference is seen here: yourdomain.zendesk.com/settings/account#audits returns the wrong time yourdomain.zendesk.com/admin/account/audit_logs returns the local time...

• View comment
• Ben Wilcox
• Created July 01, 2021 14:59
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Fix the browsers back button...

Yes, such as when I'm filtering my triggers and have a list of 10 I'm looking at and click one to review and click the browser back button and nothing happens.  Clicking the arrow at the top of the...

• View comment
• Ben Wilcox
• Created July 01, 2021 14:43
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Yes, this is very needed!

• View comment
• Ben Wilcox
• Created June 16, 2021 15:38
• 0 votes