Ben Wilcox
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Recent activity by Ben Wilcox-
Totally agree with Kal Bentley's remark. I would add, in addition, that the 'reliance' on third party apps to do what Zendesk should do natively has a performance impact I don't see discussed much...
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Here are just a few use cases and parameters around the desired ability to edit closed tickets hang on for us. 1) The default group when you add someone in as an Agent is (as they have to be a memb...
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This is a pretty good area of frustration to me as well. I was tasked with looking at a problem with a scheduled dashboard delivery only to find I couldn't find it. To me it didn't exist. I had ...
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The new Team Members page is all very nice... I like the ability to filter by role and product. However, this is still lacking a key function. Where is the ability to export my list into a CSV fi...
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Steven, I'm kind of in awe of how you have triggers in this example that show a structure like: "Ticket: Priority", "Requester: Office Location". How do you have a view like that? My instance of...
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So, the Description doesn't technically seem to be a field as it's just the first comment of a ticket. Which is a bit wierd. It would be nice to be able to grab that first comment when it's create...
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As an admin, I need to be able to see what macros agents are creating. I have use cases where I have agents creating personal macros that they want to share with the team. Outside of giving them ...
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Rudolph, more specifically, the difference is seen here: yourdomain.zendesk.com/settings/account#audits returns the wrong time yourdomain.zendesk.com/admin/account/audit_logs returns the local time...
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Yes, such as when I'm filtering my triggers and have a list of 10 I'm looking at and click one to review and click the browser back button and nothing happens. Clicking the arrow at the top of the...
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Yes, this is very needed!