Ben Wilcox
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Total activity81
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Votes on activity by Ben Wilcox-
Here are just a few use cases and parameters around the desired ability to edit closed tickets hang on for us. 1) The default group when you add someone in as an Agent is (as they have to be a memb...
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As an admin, I need to be able to see what macros agents are creating. I have use cases where I have agents creating personal macros that they want to share with the team. Outside of giving them ...
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This is a pretty good area of frustration to me as well. I was tasked with looking at a problem with a scheduled dashboard delivery only to find I couldn't find it. To me it didn't exist. I had ...
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So we're over 10 years from when this was requested and there were promised responses. Can we get an update to where this is on the roadmap? Is it on 2023's, for example? Would love to see this.
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This is pretty insane to me, as a former ServiceNow admin. Other tools let us sort views based on subject, caller, etc. Why on earth would Zendesk make the decision to remove the ability to sort ...
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Totally agree with Kal Bentley's remark. I would add, in addition, that the 'reliance' on third party apps to do what Zendesk should do natively has a performance impact I don't see discussed much...
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It could be there is another duplicate feature request for this which is why there are no comments on this feature request yet, but if there's not, I'm happy to offer some to get the ball rolling! ...
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Apologies if there's another thread for this, but what I'm looking to do is have a multi-select field where the condition (or is there a way to do this with some other kind of business rule?) that ...
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So, the Description doesn't technically seem to be a field as it's just the first comment of a ticket. Which is a bit wierd. It would be nice to be able to grab that first comment when it's create...
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Rudolph, more specifically, the difference is seen here: yourdomain.zendesk.com/settings/account#audits returns the wrong time yourdomain.zendesk.com/admin/account/audit_logs returns the local time...