Ben Wilcox
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Recent activity by Ben Wilcox-
Feature Request: Allow View Condition for all Requester roles (Such as Requester IS [end user account name])
I tried to help our Service Desk manager create a view that would allow him to see all the tickets of one particular store that was having issues. He had wanted a simple view to be able to monitor...
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New Admin Center and User EXPORTS
It's pretty annoying that I don't have a way to export lists of users and roles from Zendesk. Unless I've missed it. How can I export a list of agents, staff, admins, team leads (aka... my paid r...
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Need ability to send notifications upon user creation
We have a use case where we have created a New Hire onboarding super form that lets a manager put the details in for the new hire and click checkboxes of what accounts/equipment they need and child...
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Audit Logs need to be viewable in local time
AnsweredI had to use the audit logs yesterday and was shocked to see events happening in the future. Turns out per Zendesk Support, that the audit logs in Support, Admin Center, and via the Support API ar...