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Andrew

Joined Jun 01, 2022

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Last activity Jun 02, 2022

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Andrew commented,

CommentManaging your email

Hi Zendesk,

With this verification process for our customers, is there anyway we can automate it since we have to always verify every customer who we create a ticket to or who create a ticket to us?

We are an online retailer, receiving about 80 tickets a day, and more than half of them could be new customers. So we would need to click verify at least 40-50 times a day. We found this step stupid because it would save so many clicks if we can just automatically verify every customer. Is there a solution to us? 

P.S: we have been told by Zendesk support agent, that we have to verify every customer's email in our case, because otherwise our customer will potentially not able to see our reply. 

 

View comment · Edited Jun 02, 2022 · Andrew

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