Stephen
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Total activity55
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Last activity
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Activity overview
Latest activity by Stephen-
Stephen commented,
Late 2023 and this is still relevant. Would love to see this feature added.
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Stephen created a post,
Zendesk Automations Result in "Assignee Update" in Reporting and Ticket Views
As the title says. We have a number of automations which are triggered by time-based events and send reminders to staff and/or requesters. When these automations are triggered, the resulting event ...
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Stephen commented,
Hello Cécile, The ability to change the color of the metric does exist. However, when doing so, the trend line blends with the metric, as they are the same color. I am asking for the ability to con...
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Stephen created a post,
Feature Request: Explore Trend Line Customization
Being able to change the color of trend lines in charts would allow for increased contrast and improved visibility of the trend line. The current color matches the color of the chart and as a resu...
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Stephen created a post,
More Granular Article Verification Options (relative dates)
We have begun implementing article verification rules on the content in our help center. One limitation that immediately stands out is that article verification rules are only applied from the date...
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Stephen commented,
This needs far more attention. My company Zendesk instance has over 40000 organizations and hundreds of thousands of users. Every few months a "domain" gets added to a random organization and resul...
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Stephen commented,
One of my staff has graciously already compiled a list of tickets demonstrating this issue. 200054199931199942200263196633196756196570 In each of these cases, we have a trigger with conditions to ...
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Stephen created a post,
Allow trigger conditions to be exclusive
In the current state, triggers are defined such that the conditions can be either "Meet all of these conditions OR any of these conditions". I would like to suggest that the ability be granted for ...
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Stephen created a post,
Give us back the ability to modify agent organization assignment
This was available until very recently, when my users began submitting bug reports because they are unable to modify their own (and other agents) organization assignments. After contacting support,...
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Stephen commented,
Is there a way to mark tickets as "not spam"? For example, Zendesk flags out of office replies as spam and moves them automatically to suspended tickets. We would like to keep these out of office r...