Stephen McGirr
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Total activity33
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Last activity
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Activity overview
Latest activity by Stephen McGirr-
Stephen McGirr commented,
This needs far more attention. My company Zendesk instance has over 40000 organizations and hundreds of thousands of users. Every few months a "domain" gets added to a random organization and resul...
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Stephen McGirr commented,
One of my staff has graciously already compiled a list of tickets demonstrating this issue. 200054199931199942200263196633196756196570 In each of these cases, we have a trigger with conditions to ...
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Stephen McGirr created a post,
Allow trigger conditions to be exclusive
In the current state, triggers are defined such that the conditions can be either "Meet all of these conditions OR any of these conditions". I would like to suggest that the ability be granted for ...
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Stephen McGirr created a post,
Give us back the ability to modify agent organization assignment
This was available until very recently, when my users began submitting bug reports because they are unable to modify their own (and other agents) organization assignments. After contacting support,...
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Stephen McGirr commented,
Is there a way to mark tickets as "not spam"? For example, Zendesk flags out of office replies as spam and moves them automatically to suspended tickets. We would like to keep these out of office r...
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Stephen McGirr created a post,
Chat Visitor ID in Explore
AnsweredIt would be extremely useful to have a unique Visitor ID, which is tied to the individual user in chat, and can be used to associate a single user with multiple chat engagements. This is important...