Stephen McGirr

1. Community
2. Feedback - Ticketing System (Support)
3. Option to Disable / Exempt Domains feature for Organization Profiles

This needs far more attention. My company Zendesk instance has over 40000 organizations and hundreds of thousands of users. Every few months a "domain" gets added to a random organization and resul...

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• Stephen McGirr
• Created October 24, 2022 20:51
• 0 votes

1. Community
2. Feedback - Admin Center
3. Allow trigger conditions to be exclusive

One of my staff has graciously already compiled a list of tickets demonstrating this issue.  200054199931199942200263196633196756196570 In each of these cases, we have a trigger with conditions to ...

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• Stephen McGirr
• Created August 09, 2022 13:40
• 0 votes

1. Agent guide
2. Ticket management
3. Marking a ticket as spam and suspending the requester

Is there a way to mark tickets as "not spam"? For example, Zendesk flags out of office replies as spam and moves them automatically to suspended tickets. We would like to keep these out of office r...

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• Stephen McGirr
• Created May 25, 2022 16:55
• 0 votes