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Kim Nylander

Joined Oct 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Kim Nylander

Kim Nylander commented,

CommentAccounts and billing

@... Thank you! Much appreciated. 

View comment · Posted Jun 25, 2021 · Kim Nylander

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Kim Nylander commented,

CommentUsing the knowledge base in Help Center

If you move an article that has multiple translations to a new section. are all of the associated translations also moved? 

View comment · Posted Jun 24, 2021 · Kim Nylander

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Kim Nylander commented,

CommentAccounts and billing

I was hoping to use the sandbox environment to test a new information architecture in Guide and then push those structure changes to production. This would help avoid interruption to our Guide users. 

However: 

  • No sync of guide content to sandbox
  • No push from sandbox to production
  • No bulk article move

As far as guide content development goes, sandbox, whether premium or regular sandbox, is useless. 

View comment · Posted Jun 24, 2021 · Kim Nylander

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Kim Nylander commented,

CommentAccounts and billing

@... It would be great to see that article you liked to. Unfortunately, I get an error message that says I don't have permission. 

Is there any update on being able to deploy from Sandbox to Production? 

View comment · Posted Jun 24, 2021 · Kim Nylander

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Kim Nylander commented,

CommentHow to customize the theme of the help center

@... Thank you for the suggestion, but I ended up with the same error message (/isnt is not permitted in this context). Until I figured out that I was missing a # in front of isnt. That helped. 

I used your suggestions to move the /isn't to line 30 and was able to hide the section title but the article list still shows. Hm... I moved the closing /isnt to line 56 and that seems to have hidden the section and the article list! 

Hm... Now the section page itself says "oops you don't have access" because the one article in that section had permissions set to required login.

The instructions I followed were from this comment: https://support.zendesk.com/hc/en-us/articles/115011134947/comments/115001799327

View comment · Posted May 18, 2021 · Kim Nylander

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Kim Nylander commented,

CommentHow to customize the theme of the help center

This is my first time editing a Zen Desk theme to try to create conditional text. 

I am trying to use the procedure described on this page to hide one section on a category page on our Zen Desk sandbox site. I am using the latest Copenhagen theme (2.9). I have a Product updates category page that has 3 sections listed. I want to hide one of those sections. 

After doing some digging to figure out which theme file to edit (since this article does not mention any specific files nor where to find them), I used the example in the hiding a section example in the comments above. 

I tried to hide just one section on the category template (category_page.hbs) in the Copenhagen theme. The editor gave an error message when I added the closing {{/isnt}}.

If I remove the closing isnt, then the Category page displaying the section I wanted to hide only is visible for the Admin role. Everything else says "You don't have permission to view this page." 

If I leave the closing isnt, then the markup appears to be ignored and every role can view all content, including the section that should be hidden.

What else should I try? Is the markup examples still valid for the latest release of Copenhagen 2.9.0?

View comment · Posted May 18, 2021 · Kim Nylander

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