Kristian Tungland

1. Community
2. Zendesk Suite Q&A
3. Default Brand and Form

William GroteI understand. The only solution I see, is what you mention: using triggers to set the correct form based on the brand.

• View comment
• Kristian Tungland
• Created April 19, 2022 04:25
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Default Brand and Form

Hi, Lorraine Ryder, Can you go to Settings > Objects and rules > Tickets > Forms - and here choose a form. When in this form, do you see the option like I have?

• View comment
• Kristian Tungland
• Created March 21, 2022 15:12
• 0 votes

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Out of Office app

Your welcome. I'm glad to hear that!

• View comment
• Kristian Tungland
• Created March 10, 2022 13:58
• 0 votes

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Out of Office app

Hi, Joe Keville, Yes, I think you can. We have a trigger that is based upon the tag that Out of Office app use: So put this and all other conditions you want in the trigger to perform the action yo...

• View comment
• Kristian Tungland
• Created March 10, 2022 13:26
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Default Brand and Form

William Grote - You can choose which form to be available for which brand in the ticket form settings: If you deselect "Apply to all brands" you can then choose which brand this form should be ava...

• View comment
• Kristian Tungland
• Created February 22, 2022 13:58
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Default Brand and Form

Hi, Jeremy Watkin. 👋 You can set a brand to be the default. You can also choose how the brand field should behave by going to Settings -> Brand and toggling this setting off/on as needed:   If it ...

• View comment
• Kristian Tungland
• Edited February 16, 2022 05:03
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. UI IDEA

My tip is to use a view instead and work on your tickets there. 👍

• View comment
• Kristian Tungland
• Created February 16, 2022 04:58
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Multiple values as condition in order to reveal a field

I guess you are taking about a ticket field with "multi-select" function. Seems like that is not a supported field with the use of conditions. See thread here.

• View comment
• Kristian Tungland
• Created February 01, 2022 12:35
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Make Requester Name a Required Field to Create a Ticket?

Hi, Paul, It does not seem to be an option to make this required. But you can do two things: 1: Use a trigger and some follow-up logic When an agent submits a ticket for the first time (i.e. the t...

• View comment
• Kristian Tungland
• Created February 01, 2022 12:30
• 1 vote