Kristian Tungland
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Last activity
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Activity overview
Latest activity by Kristian Tungland-
Kristian Tungland commented,
William GroteI understand. The only solution I see, is what you mention: using triggers to set the correct form based on the brand.
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Kristian Tungland commented,
Hi, Lorraine Ryder, Can you go to Settings > Objects and rules > Tickets > Forms - and here choose a form. When in this form, do you see the option like I have?
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Kristian Tungland commented,
Your welcome. I'm glad to hear that!
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Kristian Tungland commented,
Hi, Joe Keville, Yes, I think you can. We have a trigger that is based upon the tag that Out of Office app use: So put this and all other conditions you want in the trigger to perform the action yo...
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Kristian Tungland commented,
Hi, Jon (I tried to tag your name (@), but got two hits. So I didn't know which one to tag) You have to press "Enter" after inserting the tag. The tag must also me all lower case letters.
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Kristian Tungland commented,
William Grote - You can choose which form to be available for which brand in the ticket form settings: If you deselect "Apply to all brands" you can then choose which brand this form should be ava...
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Kristian Tungland commented,
Hi, Jeremy Watkin. 👋 You can set a brand to be the default. You can also choose how the brand field should behave by going to Settings -> Brand and toggling this setting off/on as needed: If it ...
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Kristian Tungland commented,
My tip is to use a view instead and work on your tickets there. 👍
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Kristian Tungland commented,
EDIT: My issue was resolved! It turns out that the auto-routing tag didn't like being written with a capital letter and that resulted in the auto-routing not happening. Changed auto-routing tag to ...
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Kristian Tungland commented,
I guess you are taking about a ticket field with "multi-select" function. Seems like that is not a supported field with the use of conditions. See thread here.