Kristian Tungland
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Total activity37
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Last activity
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Activity overview
Latest activity by Kristian Tungland-
Kristian Tungland commented,
William GroteI understand. The only solution I see, is what you mention: using triggers to set the correct form based on the brand.
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Kristian Tungland commented,
Hi, Lorraine Ryder, Can you go to Settings > Objects and rules > Tickets > Forms - and here choose a form. When in this form, do you see the option like I have?
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Kristian Tungland commented,
Your welcome. I'm glad to hear that!
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Kristian Tungland commented,
Hi, Joe, Yes, I think you can. We have a trigger that is based upon the tag that Out of Office app use: So put this and all other conditions you want in the trigger to perform the action you need i...
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Kristian Tungland commented,
William Grote - You can choose which form to be available for which brand in the ticket form settings: If you deselect "Apply to all brands" you can then choose which brand this form should be ava...
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Kristian Tungland commented,
Hi, Jeremy Watkin. 👋 You can set a brand to be the default. You can also choose how the brand field should behave by going to Settings -> Brand and toggling this setting off/on as needed: If it ...
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Kristian Tungland commented,
My tip is to use a view instead and work on your tickets there. 👍
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Kristian Tungland commented,
I guess you are taking about a ticket field with "multi-select" function. Seems like that is not a supported field with the use of conditions. See thread here.
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Kristian Tungland commented,
Hi, Paul, It does not seem to be an option to make this required. But you can do two things: 1: Use a trigger and some follow-up logic When an agent submits a ticket for the first time (i.e. the t...
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Kristian Tungland created a post,
New inbuilt Knowledge App cannot search for labels
Hi!The new inbuilt Knowledge App (or just "Knowledge"), which search your Guide articles, are not able to search for labels. The previous "Knowledge Capture App" was able to do this. Can you please...