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John Brunker

Joined Oct 16, 2021

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Last activity Dec 27, 2023

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ACTIVITY OVERVIEW

Latest activity by John Brunker

John Brunker commented,

CommentTriggers and automations

Thanks Raman Kalia. I tried this also but nothing is firing when I have this setting. I wonder if there is some other attribute that would need to change from the recipe above.

View comment · Posted Oct 14, 2022 · John Brunker

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John Brunker commented,

Community comment Discussion - Tips and best practices from the community

Ludmila Buza Were you able to do this on ticket types other than "Task"?

View comment · Posted Oct 04, 2022 · John Brunker

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John Brunker commented,

CommentExtending Zendesk

Thanks for the quick response Greg. I have tried inserting the code snippet via source code with no luck.

I had installed this app as I thought it was required to enable this type of embedding. https://www.zendesk.com/marketplace/apps/support/1/iframe/

In the setup for this it asks for the iFrame URL. We are trying to embed Sprout videos. I've attached a screen shot.

Here is an example embed code.

Any ideas?

 

 

View comment · Posted Sep 26, 2022 · John Brunker

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John Brunker commented,

CommentExtending Zendesk

We're looking to utilize this to embed Sprout videos in various help center articles but not having any luck. What would be the proper input for the iFrame URL field in the app setup?

View comment · Posted Sep 26, 2022 · John Brunker

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John Brunker commented,

CommentEnd users and organizations

It would also be great if we could search/filter by tags.

View comment · Posted Apr 08, 2022 · John Brunker

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John Brunker commented,

Community comment Feedback - Ticketing system (Support)

Ditto all of the above. +1

View comment · Posted Jan 03, 2022 · John Brunker

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John Brunker commented,

Community comment Q&A - Help center and community

Can you share a link to the Confluence integration documentation. I'm not finding that anywhere. Thanks.

View comment · Posted Nov 08, 2021 · John Brunker

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John Brunker created a post,

Post Feedback - Admin Center

It would be nice to see the user's role info in the initial view.

Posted Sep 03, 2021 · John Brunker

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John Brunker commented,

Community comment Q&A - Chat, messaging, and widgets

You are wonderful. That was it. Thanks so much for your help.

View comment · Posted Jun 22, 2021 · John Brunker

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John Brunker commented,

Community comment Feedback - Ticketing system (Support)

Yes, it would be very helpful if a macro could be set up to automatically link an incident to an existing problem ticket.

View comment · Posted Jun 21, 2021 · John Brunker

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