Graham Pearce

We have a customer who is requesting we remove/redact all attachments on over 100 tickets. I found that with the API I cannot redact attachments to comments on Closed or Archived tickets, so I have moved onto the deleting them.

I have extracted the necessary token for the attachment and built the URL. When I call the API DELETE /api/v2/uploads/{token} the response is:

{"error":"RecordNotFound","description":"Not found"}

The URL I used is (subdomain redacted):

https://redacted.zendesk.com/api/v2/uploads/hOSqeGpunY1gA6QZ1CPPmmlU4

The URL of the attachment is:

https://support.redacted.com/attachments/token/hOSqeGpunY1gA6QZ1CPPmmlU4/?name=monitoring_20220428_staging.zip

Anything obviously wrong?

We have a customer who would like a copy button for all the contents of a code block so they easily transfer it into an external editor.

We have an end customer who request that the number of tickets displayed on the Requests page be configurable from the default of 15.

I opened a support ticket (#11867092) because the standard browser behaviour of Ctrl-Click does not open a ticket displayed on the ticket request page in a new tab. Zendesk support asked me to also add a comment here.