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Janine Deegan's Avatar

Janine Deegan

Joined Oct 16, 2021

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Last activity Mar 25, 2022

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ACTIVITY OVERVIEW

Latest activity by Janine Deegan

Janine Deegan commented,

CommentWorking with articles in the knowledge base

I'd like "Open in a new tab" to be defaulted On. Is there any way to do that?

View comment · Posted Mar 25, 2022 · Janine Deegan

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Janine Deegan commented,

Community comment Feedback - Chat and Messaging (Chat)

This is also critical KPI data for our knowledge management program and a huge hindrance to being able to support the program through Zendesk. Any idea when an "articles linked in chat" metric will be available? We are on Agent Workspace. 

View comment · Edited Feb 02, 2022 · Janine Deegan

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Janine Deegan commented,

CommentAdditional ticket channels

Is it possible to configure more than 10 search results from the Knowledge panel or do users just have to search again?

View comment · Posted Jan 10, 2022 · Janine Deegan

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Janine Deegan commented,

Community comment Feedback - Chat and Messaging (Chat)

Very much agree. 

View comment · Posted Nov 15, 2021 · Janine Deegan

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Janine Deegan commented,

Community comment Feedback - Help Center (Guide)

+1 yes please! 

View comment · Posted Sep 14, 2021 · Janine Deegan

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