Janine Deegan

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting and editing links in articles

I'd like "Open in a new tab" to be defaulted On. Is there any way to do that?

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• Janine Deegan
• Created March 25, 2022 13:19
• 2 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Zendesk Guide not registering linked article data from Zendesk Chat tickets

This is also critical KPI data for our knowledge management program and a huge hindrance to being able to support the program through Zendesk. Any idea when an "articles linked in chat" metric will...

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• Janine Deegan
• Edited February 02, 2022 16:31
• 3 votes

1. Agent guide
2. Additional ticket channels
3. Searching for content in the knowledge section

Is it possible to configure more than 10 search results from the Knowledge panel or do users just have to search again?

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• Janine Deegan
• Created January 10, 2022 21:30
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Ugly links from Guide in Chats

Very much agree. 

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• Janine Deegan
• Created November 15, 2021 23:09
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

+1 yes please! 

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• Janine Deegan
• Created September 14, 2021 20:21
• 0 votes