Recent searches


No recent searches

Melanie Gapany's Avatar

Melanie Gapany

Joined Oct 16, 2021

·

Last activity Oct 26, 2023

Following

0

Followers

0

Total activity

10

Votes

4

Subscriptions

3

ACTIVITY OVERVIEW

Latest activity by Melanie Gapany

Melanie Gapany commented,

Community comment Feedback - Ticketing system (Support)

I have tried disabling both "Agent comments via email are public by default" and "Make email comments from CCed end users public (not recommended)" in my admin panel and I am still prompted to uncheck the box upon merge. Even tried signing in and out, clearing cache, doing a hard reload. 

I even looked to see if it is possible to update the ticket trigger for this, but nope, it's an all-or-nothing situation. One of these things need to become an option. Preferably just give us a setting to uncheck this box by default. It is RIDICULOUS to depend on agents to do this, it slows down their workflow, leads to human error, and confuses our customers. 

7 years and counting. FIX THIS

View comment · Posted Oct 26, 2023 · Melanie Gapany

0

Followers

9

Votes

0

Comments


Melanie Gapany commented,

Community comment Feedback - Voice (Talk)

Adding my voice here. Would be wonderful to display caller ID for our business.

View comment · Posted Apr 28, 2022 · Melanie Gapany

0

Followers

1

Vote

0

Comments


Melanie Gapany commented,

CommentGeneral questions and issues about tickets

Literally just here to add my voice to this. follower_agent_xxx doesn't even produce a result on my views at all so this filter view doc isn't even correct.

This needs to be added to the feature roadmap.

View comment · Posted May 14, 2021 · Melanie Gapany

0

Followers

6

Votes

0

Comments