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Desislava Dimitrova's Avatar

Desislava Dimitrova

Joined Oct 16, 2021

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Last activity Feb 10, 2022

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Latest activity by Desislava Dimitrova

Desislava Dimitrova commented,

CommentLive chat departments, triggers, operating hours, and routing

Hi,

We have 2 departments serving live chat on two different websites, let's call them A and B.

When no agents are online the widget becomes offline form on both websites - that is okay.

But when one agent is online from Team A, the live chat appears on both websites, and we need it to be available only for website A, and not on website B. How can manage this?

In addition, we are using broadcast, and we disabled the department filed via API.

View comment · Posted Feb 10, 2022 · Desislava Dimitrova

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