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Ingrid van Veen - Schokkenbroek

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Latest activity by Ingrid van Veen - Schokkenbroek
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    Ingrid van Veen - Schokkenbroek commented,

    +1 

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    Ingrid van Veen - Schokkenbroek commented,

    @... We have managed to create real conversations within flow builder, leading customers to the answer they need, without, in most cases, suggesting answerbot articles. But in Explore flow builder ...

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    Ingrid van Veen - Schokkenbroek commented,

    @... Hi Daniel, thanks for the update. Is it possible that the 9 month roadmap for Flow Bilder is shared. So it's clear to us what's coming? 

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    Ingrid van Veen - Schokkenbroek created a post,

    Impact of Flow builder on selfservice %

    Is there a businesscase/benchmark available for Flowbuilder we can use to manage expectations of how many (%) tickets Flowbuilder 'prevents' / how much (%) Flowbuilder attributes to selfservice /th...

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    Ingrid van Veen - Schokkenbroek commented,

    @... one last question (for today ;-) In the fall/feedback flow we see the option 'start over', Is is possible to add the option 'start over' to our customized flow as well? And if so, can we selec...

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    Ingrid van Veen - Schokkenbroek commented,

    @... Is it possible to add a numeric ticketfield or a ticket fiels (multiple lines) with the transferring to an agent step? These field don't seem to appear in the dropdownlist. This would be very ...

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    Ingrid van Veen - Schokkenbroek commented,

    @... When will it be possible to customize the feedbackflow? The automatic translation does not match our communication style (eg. the knowlegde is power?? line). By the way the option to transfer ...

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    Ingrid van Veen - Schokkenbroek commented,

    @... I've had the same problem. But I think I've figured it out...  I think you are trying to add this options step between two steps that you have already set up? That's when I had this issue. My ...

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    Ingrid van Veen - Schokkenbroek commented,

    @... Is there a businesscase/benchmark available for Flowbuilder we can use to manage expectations of how many (%) tickets Flowbuilder 'prevents' / how much (%) Flowbuilder attributes to selfservic...

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    Ingrid van Veen - Schokkenbroek commented,

    Question on this note: "The continuous conversations feature is only available when using messaging through the web channel, and is not available on mobile devices." I assume this means I enable me...