Gini Salamat
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Last activity
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Activity overview
Latest activity by Gini Salamat-
Gini Salamat created a post,
Remove Background Color When Pasting from Internal Notes
CompletedCurrently when you paste (CMD + V) from an Internal Note in Zendesk, it pastes the text you highlighted along with the yellowish-beige background color the Internal Note has. This adds more work fo...
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Gini Salamat commented,
Hi Chris, thanks for your response, however, I was talking about the trigger "action;" it's since been replaced by "Add follower," which I read does not send an email until there is a new update on...
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Gini Salamat created a post,
Add "Add CC" trigger action to CC agents in Zendesk instances using the Followers feature
In the older version of Zendesk, there is an "Add CC" feature, which we heavily used. However, in the newer version of Zendesk, this was replaced by "Add followers," which is an issue if we are CC-...