Brecht Smit
-
Total activity26
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes2
-
Subscriptions11
Posts
Votes on activity by Brecht Smit-
Pop up window appearing when incoming call , showing extra info for agents for that brand
AnsweredWe have multiple brands with multiple telephone lines. In order to make it easier for our agents to help the customer; we would like to have a 'pop up window' appear when an incoming call comes ,...
-
Feature request: same pop up message for Talk as for chat to go online when business hours started
HI I would like to be informed to go online status for phone, when business hours have started. For chat i get that pop up message, but why not for the phone status (talk?) Brecht
-
Data filter for Zendesk talk phone number: showing an alias name like "brand A phone number"
Hello, On my reports i have data filters on the top so i can filter results for each Zendesk number we have in use. I made sure that the selected phone number in the data filter is shown under the...
-
Exporting Dashboard to pdf should include all tabs of the dashboard! not only one tab!
Please, Exporting the dashboard in pdf is so complicated, i have five tabs, so for each tab i have to make export as a total export of the whole dashboard into pdf is not possible. This can't be ...
-
New feature request: automatically status available (green status) when starting up Zendesk.
AnsweredHi, Sometimes in the morning, when i start working , i start Zendesk support and talk; but occasionally i just forget to put my status on available for calls (green status). So basically 15 min. l...
-
New feature request: make colouring the fields for brands in views of tickets. Now it is all plain black and white.
Hi, When i click on my views i created on tickets, we have tickets coming from different brands. I want to colour the 'brand' name in the tickets overview.... To make it more stand out, they are ti...
-
Feature request: oveflow number: instead of sending end user number, show the Zendesk talk number
Hi We have three different brands, with each their own Zendesk Talk number. For all three we have overflow activated if no agents are online, the calls get transferred to a backoffice collegue's mo...
-
New feature request: creating Phonebook for making forwarding calls to collegues
Please instead of me having to create end users for my collegues, in order to find their mobile number when forwarding a call... It would be great if we can create a phonebook in Zendesk with some ...
-
Data filter for Talk number on Dashboard: make aliasses (names) for the phone numbers
In my reports i select a data filter Talk number: and i select the zendesk number. I also make sure to show (display) the choosen filter attribute on the report. So the manager who sees the repor...