Taylor
-
Total activity25
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes9
-
Subscriptions10
Activity overview
Latest activity by Taylor-
Taylor commented,
Is it possible to see how many people used the messaging bot and did not get routed to an agent? We'd like to understand how many customers are finding resolution with our bots. This will help us d...
-
Taylor commented,
How can you tell how many customers did not get routed to an agent? This will help us determine how effective the bots are.
-
Taylor commented,
How do other customers handle the recording of outbound calls and consent if the option to opt in or out of that is not offered for outbound calls?
-
Taylor commented,
How do you resend a CAST survey to someone who gave you a bad score, but you worked out the issue and would like to offer them the survey again?
-
Taylor commented,
Having this issue now, and nothing is working to get images to show up in our tickets (ones we add, and ones customers add). Right clicking does nothing but bring up an error page. Not sure what to...
-
Taylor commented,
Hi there, Is it possible to create an anchor tag on the Help Center homepage? For example, if they click a link at the top of the Help Center, it brings them all the way down to where our Knowledge...