LaReine Pia
-
Total activity9
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions3
Activity overview
Latest activity by LaReine Pia-
LaReine Pia commented,
I figured it out!!!! Thank you :)
-
LaReine Pia commented,
Thank you for your response! Here is what it shows below. I have others set to our Production Staff that are able to make comments.
-
LaReine Pia created a post,
Agent Cannot Make Public Comments
AnsweredI have an agent that is not able to make public comments. I am able to assign tickets directly to her, she is able to make internal notes but does not have the option to make a public comment. Her ...
-
LaReine Pia commented,
Hello! I am wanting to have one specific agent answer calls. If after x amount of rings, we want it to go to a second person. Is this possible to do for each new call? We do not want to do the roun...
-
LaReine Pia commented,
Hello! I am trying to get the chart to stack but I am not able to. I included screenshots below. Can you please see if I am setting anything up incorrectly? I want our type of checks to all show o...
-
LaReine Pia commented,
Hello ZenDesk Team! I copied the formula provided: IF ([Changes - Field name] = "Total time spent (sec)") THEN IF ([Changes - Previous value]=NULL OR [Changes - Previous value]="") THEN NUMBER([C...