LaReine Pia
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Recent activity by LaReine Pia-
I figured it out!!!! Thank you :)
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Thank you for your response! Here is what it shows below. I have others set to our Production Staff that are able to make comments.
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Hello! I am wanting to have one specific agent answer calls. If after x amount of rings, we want it to go to a second person. Is this possible to do for each new call? We do not want to do the roun...
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Hello! I am trying to get the chart to stack but I am not able to. I included screenshots below. Can you please see if I am setting anything up incorrectly? I want our type of checks to all show o...
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Hello ZenDesk Team! I copied the formula provided: IF ([Changes - Field name] = "Total time spent (sec)") THEN IF ([Changes - Previous value]=NULL OR [Changes - Previous value]="") THEN NUMBER([C...