Dana Coffman
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Total activity58
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Last activity
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Activity overview
Latest activity by Dana Coffman-
Dana Coffman commented,
Thank you knowing how it works helps. Is there a better practice for when we no longer need a value in a field to make sure we're maintaining integrity of the data?
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Dana Coffman created a post,
Ticket Fields - removing options no longer needed
We've been using Zendesk Support for about 1 & 1/2 yrs now. We have some custom field values that we no longer need so I am trying to identify the best practice for removing them without causing c...
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Dana Coffman created a post,
Talk icon in Support disappears
Agents keep reporting an issue with the Talk Icon in Support disappearing. If they reset their browser then it appears, but sometimes that doesn't even work. No one has made changes to our compan...
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Dana Coffman commented,
Reporting when Tags change at Org, User or Ticket level would be awesome for our data analysis.
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Dana Coffman commented,
I am wanting to sort by Assignee name, but clicking on the column header is only giving me a box to rename, it is not sorting. I have made sure "Allow column sorting" is checked, but still not wo...
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Dana Coffman commented,
Is there a way to get a report of Agents with X tag regardless if they have Tickets or not? We added Tags to Agents to identify the supervisor they work under. We want a report that shows the Ag...
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Dana Coffman commented,
This is really a big problem, does Zendesk have any plans on improving upon this? My choices are to have the same person listed 20 times because they manage 20 accounts (aka pharmacies in our case)...
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Dana Coffman created a post,
Query not showing Tickets with Org assigned to ticket when requester is affiliated with multiple Orgs
Query is set to show all tickets with 2 specific tags. There are 9 that meet the criteria but only 7 show up. In comparing the Tickets, the 2 that don't show up have a Requester (User) that is af...
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Dana Coffman created a post,
Support - Organization Ticket display
When viewing an organization it shows all tickets. I am looking for an app add on that would allow me to view tickets that meet X criteria. It would be nice if it could display either as a dropdo...
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Dana Coffman commented,
YES, this would be awesome please!