Zendesk Team
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Activity overview
Latest activity by Zendesk Team-
Zendesk Team created an article,
Zendesk AI Data Use Information
Building responsible AI is a part of Zendesk’s commitment to providing our customers with trusted products and solutions. Zendesk leverages a set of design principles with respect to our AI product...
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Zendesk Team created an article,
Can I create a shortcut in chat for only a visitor's first name?
Question Can I create a shortcut in live chat for only the visitor's first name instead of the visitor's full name? Answer No, there is only a placeholder {{visitor_name}} to add the visitor's full...
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Zendesk Team created an article,
Reseller-to-Direct Transfer
Dear Zendesk Subscriber, Thank you for your recent inquiry with regard to transferring an existing Zendesk instance from a Zendesk reseller partner to a direct Zendesk subscriber upon the renewal d...
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Zendesk Team created an article,
Direct-to-Reseller Transfer
Dear Zendesk Partner, Thank you for your recent inquiry with regard to transferring an existing Zendesk instance from a direct Zendesk subscriber to a Zendesk reseller partner upon the renewal date...
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Zendesk Team created an article,
Assignment Agreement
Dear Zendesk Customer, Thank you for your inquiry with regard to updating the information associated with your Zendesk account. The goal of this article is to provide instructions on how to execute...
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Zendesk Team created an article,
Why are images broken in an article suggested by the bot?
Question Why are images broken in an article suggested by the bot? Answer If an article is restricted, the email client of the user won't be able to render the restricted images in that article sug...
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Zendesk Team created an article,
Release notes through 2022-10-07
See last month's What's New for an overview of what was new in September. Answer Bot New Added ability to add tags to the Transfer to agent step to enable conversation routing. For more informa...
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Zendesk Team created an article,
Release notes through 2022-09-30
See last month's What's New for an overview of what was new in August. Guide & Gather New Request an article from Knowledge in the Agent Workspace. Learn more: Announcing Request an Article in ...
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Zendesk Team created an article,
Release notes through 2022-09-23
See last month's What's New for an overview of what was new in August. Support New Slack Direct Messages - Announcing Slack Direct Messages Custom ticket statuses is in Open EAP - CTS EAP Announc...
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Zendesk Team created an article,
Release notes through 2022-09-16
See last month's What's New for an overview of what was new in August. Zendesk Chat and Messaging Fixed [Ticket creation] Improved reliability for missed chat tickets [Agent Workspace] Populatin...