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Zendesk Team

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Activity overview

Latest activity by Zendesk Team
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    Zendesk Team created an article,

    Release notes through 2022-09-30

    See last month's What's New for an overview of what was new in August.   Guide & Gather New Request an article from Knowledge in the Agent Workspace. Learn more: Announcing Request an Article in ...

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    Zendesk Team created an article,

    Release notes through 2022-09-23

    See last month's What's New for an overview of what was new in August. Support New Slack Direct Messages - Announcing Slack Direct Messages Custom ticket statuses is in Open EAP - CTS EAP Announc...

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    Zendesk Team created an article,

    Release notes through 2022-09-16

    See last month's What's New for an overview of what was new in August. Zendesk Chat and Messaging Fixed [Ticket creation] Improved reliability for missed chat tickets  [Agent Workspace] Populatin...

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    Zendesk Team created an article,

    Zendesk widget keeps popping up

    Issue symptoms The widget to contact the Zendesk team keeps appearing on each page with a notification as seen below, or expanded as a chat window at the bottom of the page. Each time when you relo...

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    Zendesk Team created an article,

    Release notes through 2022-09-12

    See last month's What's New for an overview of what was new in August. Web Widget (Classic and Messaging) Fixed [Messaging] "See latest" button that was too small for Japanese text Answer Bot Fi...

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    Zendesk Team created an article,

    Release Notes Through 2022-09-02

    See the What's New section to check out what's new in the last month. Support New Suspended tickets view .csv export Tables editing feature in Agent Workspace Fixed Tos / CCs information displa...

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    Zendesk Team created an article,

    Release Notes Through 2022-08-26

    Support New Improved management of macros permissions for roles Localization of macro names Guide and Gather New You can now create content blocks from Add drop down menu in Help Center and Gui...

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    Zendesk Team created an article,

    Release Notes Through 2022-08-19

    Zendesk Chat and Messaging New [Zendesk Messaging]  - Omnichannel Routing Beta is available for accounts with Messaging enabled. Agents will be able to easily manage their status across all chann...

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    Zendesk Team created an article,

    Release Notes Through 2022-08-12

    Zendesk Chat and Messaging New Upcoming maintenance window for podded Chat accounts. Learn more. Fixed [Web Widget Classic] Improved de-duplication of messages when reconnecting [Web Widget Clas...

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    Zendesk Team created an article,

    Release Notes Through 2022-08-05

    Admin Center New Team members page The new Team members page will progressively roll-out to customers from the 1st August until the 16th of August. Keep an eye out for the new page in Admin Cente...