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Zendesk Team

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Activity overview

Latest activity by Zendesk Team
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    Zendesk Team created an article,

    Why are images broken in an article suggested by Answer Bot?

    Question Why are images broken in an article suggested by Answer Bot? Answer If a Zendesk Guide article is restricted, a user’s email client will not be able to render the restricted images in tha...

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    Zendesk Team created an article,

    Release notes through 2022-10-07

    See last month's What's New for an overview of what was new in September.   Answer Bot New Added ability to add tags to the Transfer to agent step to enable conversation routing. For more informa...

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    Zendesk Team created an article,

    Release notes through 2022-09-30

    See last month's What's New for an overview of what was new in August.   Guide & Gather New Request an article from Knowledge in the Agent Workspace. Learn more: Announcing Request an Article in ...

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    Zendesk Team created an article,

    Release notes through 2022-09-23

    See last month's What's New for an overview of what was new in August. Support New Slack Direct Messages - Announcing Slack Direct Messages Custom ticket statuses is in Open EAP - CTS EAP Announc...

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    Zendesk Team created an article,

    Release notes through 2022-09-16

    See last month's What's New for an overview of what was new in August. Zendesk Chat and Messaging Fixed [Ticket creation] Improved reliability for missed chat tickets  [Agent Workspace] Populatin...

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    Zendesk Team created an article,

    Release notes through 2022-09-12

    See last month's What's New for an overview of what was new in August. Web Widget (Classic and Messaging) Fixed [Messaging] "See latest" button that was too small for Japanese text Answer Bot Fi...

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    Zendesk Team created an article,

    Release Notes Through 2022-09-02

    See the What's New section to check out what's new in the last month. Support New Suspended tickets view .csv export Tables editing feature in Agent Workspace Fixed Tos / CCs information displa...

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    Zendesk Team created an article,

    Release Notes Through 2022-08-26

    Support New Improved management of macros permissions for roles Localization of macro names Guide and Gather New You can now create content blocks from Add drop down menu in Help Center and Gui...

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    Zendesk Team created an article,

    Release Notes Through 2022-08-19

    Zendesk Chat and Messaging New [Zendesk Messaging]  - Omnichannel Routing Beta is available for accounts with Messaging enabled. Agents will be able to easily manage their status across all chann...

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    Zendesk Team created an article,

    Release Notes Through 2022-08-12

    Zendesk Chat and Messaging New Upcoming maintenance window for podded Chat accounts. Learn more. Fixed [Web Widget Classic] Improved de-duplication of messages when reconnecting [Web Widget Clas...