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Zendesk Team

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Latest activity by Zendesk Team
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    Zendesk Team created an article,

    Release Notes Through 2022-06-24

      Guide & Gather Fixed The Content Blocks app in the left-side panel is now visible to everyone (removing the admin-only guard). You can open the Content Block editor on a click of a row as it is...

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    Zendesk Team created an article,

    Release Notes Through 2202-06-18

      Chat and Messaging Fixed Intermittent occurrence of messaging tickets in the open/pending/on-hold/solved states not reopening when a visitor next chats  Comments from Sunshine Conversations Me...

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    Zendesk Team created an article,

    Requesters are unable to mark tickets as solved in the help center

    Issue symptoms The option Mark as solved is no longer available for end users requesting tickets in the Help Center. Resolution steps The option for end users to mark their tickets as solved under ...