Søren Dahlgaard

Tipene Hughes: Thanks for following up. I've added a post on the feedback forum here https://support.zendesk.com/hc/en-us/community/posts/4417217789082-Getting-ticket-ID-from-conversations-API-for-ongoing-chat

Looking forward to a potential solution.

Best,
Søren

When a chat comes through the conversations API I would like to update the corresponding ticket with some information while the conversation is going on.

To do this, I would like to extract the Ticket ID via an API so I can use the tickets API to update it.

I know that I can get the chat id with the `raw_id` field in the VisitorChannel object and I can then use that ID to query the /api/v2/chats/ endpoint to get `zendesk_ticket_id`. However, it seems that this API only works once the chat has actually ended.

Is there any way to either get the ticket ID directly from the conversations API or another chat API that I can use to fetch data for ongoing chats? I can see the ticket ID in the GUI as an agent, so surely the data is available.

 

See also the conversation here in the API forum: https://support.zendesk.com/hc/en-us/community/posts/4411292454938-Getting-ticket-ID-from-conversations-API-for-ongoing-chat

Hi Tipene,

Thanks for the reply. I think the solutions you suggest would run into a lot of trouble with the volume we are seeing, so if there is a way that you could expose the ID to us either via the /api/v2/chats/ endpoint or as a field in the VisitorChannel like you included the raw_id at some point (https://zendesk.github.io/conversations-api/visitorchannel.doc.html#L31) it would be amazing.

When a chat comes through the conversations API I would like to update the corresponding ticket with some information while the conversation is going on.

To do this, I would like to extract the Ticket ID via an API so I can use the tickets API to update it.

I know that I can get the chat id with the `raw_id` field in the VisitorChannel object and I can then use that ID to query the /api/v2/chats/ endpoint to get `zendesk_ticket_id`. However, it seems that this API only works once the chat has actually ended.

Is there any way to either get the ticket ID directly from the conversations API or another chat API that I can use to fetch data for ongoing chats? I can see the ticket ID in the GUI as an agent, so surely the data is available.