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Owen Jones

Joined Oct 22, 2021

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Last activity Oct 22, 2021

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Latest activity by Owen Jones

Owen Jones commented,

Community comment Feedback - Ticketing system (Support)

We offer many different services and support requests come in through different email addresses.  When a support request comes in via email, having it automatically assigned to the appropriate organization make assigning, tracking and reporting much better.

For example, 1 thing we do it provide maintenance support for property management companies...their tenants call (or emial) us when they need something fixed.  We have different organizations setup for each property management company we provide maintenance for.  Their tenants have a specific email to email their request to also (maint@companya, maint@companyb, maint@companyc, etc)....automatically assigning the inbound ticket to the appropriate organization based on where the email was sent to is required.

 

Thanks for looking at this request!

 

View comment · Posted Dec 02, 2015 · Owen Jones

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Owen Jones created a post,

Post Feedback - Ticketing system (Support)

When a customer emails in for the first time, it would be really useful to have a Trigger set the "Requester:Organization"...With multiple email addresses configured in ZD, this gives me the ability to automatically associate an end-user to an Organization based on where they sent their email to.

I can create a custom field and have that set, but I can't set the Requester's Organization....making the built-in Organization field useless to me.

 

Posted Jun 16, 2015 · Owen Jones

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