Jakob Forswall

1. Community
2. Feedback - Ticketing System (Support)
3. Change sender address when creating a NEW ticket on behalf of the requester

We have the same need. In addition to this we want to be able to set this at any time. This is based on that we have several different support adresses covering different kind of support (e.g. orde...

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• Jakob Forswall
• Created May 26, 2015 15:56
• 10 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

In our case we auto-assign some of our new tickets to some of our agents via triggers, i.e. nobody has had a look at the ticket, still the ticket is considered as open according to Zendesk. We woul...

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• Jakob Forswall
• Created May 26, 2015 15:25
• 3 votes