Mat Cropper
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Recent activity by Mat Cropper-
Running triggers, automations, and reporting based on ticket SLA
One of the things I love about Zendesk’s SLA functionality is that it gives me an easy way to prioritise tickets, and see which ones need focus (and when). This is a really reactive way of working,...
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Using Enhanced SLAs
We had the amazing opportunity to get to play around with enhanced service level agreement (SLA) functionality in Zendesk, and it resulted in some pretty significant changes to the way we work. I t...