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Rowan Seymour's Avatar

Rowan Seymour

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Rowan Seymour

Rowan Seymour commented,

CommentBusiness rules

Hi

We've been using an HTTP target to notify an external system of ticket status changes `{{ticket.status}}` but we noticed that if the agent changes their UI language in Zendesk, that value changes.. "Resolved", "Resolvido" etc.

Is there any language independent way to get the ticket status? 

-Rowan

View comment · Posted May 24, 2021 · Rowan Seymour

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