Recent searches
No recent searches
Iain.Callaghan
Joined Oct 16, 2021
·
Last activity Oct 16, 2021
Following
0
Followers
0
Total activity
2
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Iain.Callaghan
Iain.Callaghan created a post,
Post Feedback - Ticketing system (Support)
One of the elements of GDPR is the Right To Be Forgotten. If we have a ticket that contains a customers PII such as email address/phone number/home address but they no longer want us to store that information we should be able to redact this information on a closed ticket.
My understanding is that this is not currently possible.
Posted May 12, 2021 · Iain.Callaghan
8
Followers
12
Votes
3
Comments