Julio Fasolato

Hello there @Moaz Magdy! Sorry for the delay. I haven’t taken a look at this in a while, but if I remember correctly, there’s a limit of 100 requests per minute or something like that. I can recall reading something about that at some point.

I’ll leave a link for you to take a deeper look: https://developer.zendesk.com/api-reference/introduction/rate-limits/

Or, if you cannot find the info, I really encourage you to file a ticket for Zendesk support. Back in the day, the were super helpful regarding these matters!

Sorry that I can’t help further on this, but if there’s anything else regarding this script in which I can help you, let me know and I’ll try to respond as quick as I can.

Cheers mate!

Kulin Joshi Check your authentication method. If your Zendesk is using 2FA, you won't be able to authenticate just with your email and password. In this case, you would need to authenticate with an API key.

This happened to me and it's the reason the support guy at Zendesk told me.

Kulin Joshi You don't need to add any token there. In the WRITEDATA() function, you can see that the first thing to be declared/initialized is an array with 4 strings (triggers, automations, macros,  items).

Later, there's a for loop that iterates over this array, and for each iteration, each of these items will be passed as an argument when we call the GETBACKUP() function, and this "token" will complete the URL to make the HTTP request.

Basically, it's what is going to allow you to make the request to the different API endpoints that are being used here to get the triggers, automations, macros, and dynamic content items.

Hope this helps!

Hi Nicholas Otter!

Yeah, that is doable. You'd need to use the ZD API. I've done similar things with Python and Javascript. Here you can find the article API documentation:

• https://developer.zendesk.com/api-reference/help_center/help-center-api/articles/

Something that I've personally found useful, is the Google Spreadsheets macros. You can basically save your backup in a spreadsheet, and these macros can be written in Javascript in the spreadsheet script editor (well, is Javascript with just tiny differences, but it's practically the same). Here you can find some Google Script documentation as well:

• https://developers.google.com/apps-script/reference/url-fetch/url-fetch-app

Hope this helps!

Hi there!

I've been using dynamic content placeholders for a ton of stuff lately since they're really helpful, I was even able to make the help center's static content dynamic, like headers, links, etc...

But something I can't seem to find is how to use these in topic titles and descriptions. This would be really helpful for us since it's not consistent at all to have all the Help Center translated to Spanish, but when users go to the forums they can only see topics in English, and we all are affected since non-English speaker users know which topic is for what, and we end up having posts in wrong topics, meaning that we end up wasting time moving those to the "right topic".

So, it would be really helpful to use these dynamic content placeholders in the topic titles and descriptions, at least to have the users understand what each topic is for. I'll leave some example screenshots.

Note: This doesn't work using "{{dc 'payments'}}" nor "{{dc.payments}}".

The only workaround I've thought about for this is creating topics in both languages, and dynamically show them using custom javascript in the template. But I mean, we should already be able to do this using at least the dynamic content feature.

Any insights about this would be really appreciated. Thank you!

 

Hi @...!

I'll look into this and I'll get back to you about this issue on GitHub. Thanks a lot for the feedback!