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Craig VanDeVenter's Avatar

Craig VanDeVenter

Joined May 28, 2021

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Last activity Feb 16, 2023

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ACTIVITY OVERVIEW

Latest activity by Craig VanDeVenter

Craig VanDeVenter commented,

CommentSecurity and user access in Zendesk Support

Dwight Bussman this is great!  Thank you for this!

View comment · Posted Jan 06, 2022 · Craig VanDeVenter

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Craig VanDeVenter commented,

CommentSecurity and user access in Zendesk Support

I would like to port the audit log into a monitoring system to alert my team if certain changes occur.  I don't see that anyone has asked this question just yet.  I'm not asking for report or filtering.  I'm asking if anyone has ever, or knows anything out there, that can access the logs.

We want teams to be alerted if "X" changes in the log, for example.

For example... are the logs available to a custom API?  We are using Looker and we could use looker as a middle man on this if possible.  IF so... where do I find the logs in the directory?

 

Any help is appreciated.

View comment · Posted Jan 05, 2022 · Craig VanDeVenter

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Craig VanDeVenter commented,

CommentAccounts and billing

I would echo @... comment.  Plus 1 on ongoing replication.  I have upgraded sandbox but the idea that I have to delete and create a new sandbox to get updated prod seems silly.  I'm paying extra for the sync of metadata... that should be on weekly sync or even an on-demand.  
Setting up access for the teams that need the sandbox after updates seems crazy.  If we set up an SSO then the next time we need a snapshot of prod...we have to delete it, create new one, set up SSO and move on again.  IF that is indeed true.. this seems super odd and not well thought out.

View comment · Posted Jun 24, 2021 · Craig VanDeVenter

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Craig VanDeVenter commented,

Community comment Q&A - Reporting and analytics

@... That was incredibly too easy.   

Amazing!  Appreciate it!

View comment · Posted Jun 07, 2021 · Craig VanDeVenter

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Craig VanDeVenter created a post,

Post Q&A - Reporting and analytics

Hi All,
This should be simple but its proving difficult.
I know my cost per ticket is about $20

I'm trying to pull a Tickets created (or solved) * 20 to get a total cost over X time period.

Posted Jun 01, 2021 · Craig VanDeVenter

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