Craig VanDeVenter
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Total activity22
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Last activity
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Activity overview
Latest activity by Craig VanDeVenter-
Craig VanDeVenter commented,
Dwight Bussman this is great! Thank you for this!
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Craig VanDeVenter commented,
I would like to port the audit log into a monitoring system to alert my team if certain changes occur. I don't see that anyone has asked this question just yet. I'm not asking for report or filte...
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Craig VanDeVenter commented,
This doesn't explain why it happens and furthermore just confuses why you can't simply filter out those tickets by containing a tag. Would also be helpful to include how to do this rather than incl...
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Craig VanDeVenter commented,
I would echo @... comment. Plus 1 on ongoing replication. I have upgraded sandbox but the idea that I have to delete and create a new sandbox to get updated prod seems silly. I'm paying extra fo...
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Craig VanDeVenter commented,
@... That was incredibly too easy. <face palm>Amazing! Appreciate it!
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Craig VanDeVenter created a post,
Explore Report: Add Calc on cost per ticket
AnsweredHi All,This should be simple but its proving difficult.I know my cost per ticket is about $20I'm trying to pull a Tickets created (or solved) * 20 to get a total cost over X time period.
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Craig VanDeVenter created a post,
Trigger Help: Using Liquid, how would one parse comment for multiple possibilities and set trigger alerts for each
Hi everyone,Scenario I'm trying to solve for.Example: User sends email and in the comment states either "pants", "shirt", "socks" and up to 100 other data points.I need to be able to parse the com...
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Craig VanDeVenter commented,
Just bumping this thread to see if anyone has any additional insight on how to do this.
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Craig VanDeVenter commented,
Hi @..., Thanks for the assist. I got the report to work but isnt' quite what I need. So this detects movement but here is scenario I'm required to account for:We have an MSP that gets paid on cr...
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Craig VanDeVenter created a post,
Explore Report Trouble: Need Group Submitted ticket but same group didn't solve ticket totals
Hi All, So... Trouble in report land. Trying to generate a report of total tickets Group A submitted/created but had to be escalated to Group B to be solved.Need a total of Group A's submitted but...