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Alan Lipchin

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Latest activity by Alan Lipchin
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    Alan Lipchin created a post,

    SLA policy metric for tickets about to breach

    Answered
    1. Community
    2. Zendesk Suite Q&A

    We have created SLA policies for our customers but we are unable  to monitor is how many days it would take for a specific ticket to breach as set by the SLA Example. Ticket is created on 09 May 20...

    • Alan Lipchin
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