Melvin Pearson

Hey Amie,

We've seen this from different end users, but I believe they all use O365. 

We are sticking to the standard Zendesk Template, is there a know setting charge or fix that can applied to the user side? Maybe a setting they changed at one point or an update they missed?

Thanks for the help!

Hi,

We have a few users who are seeing emails come back from Zendesk ticket updates but the format isn't working. Links are broken, all the comments run along. We have checked our triggers for Ticket update emails and we currently using the Zendesk built in "Email Format".

We only see it with a few users but they are insisting it is a Zendesk setting or issues. Has anyone seen this happen before or have any idea why only some users would have issues receiving emails formatted properly.

@...,

Yes that is exactly my current situation. I tried the same test you mention, and that seems to be the case. 

Thank you for the help, I was beginning to think I had turned something off on accident. 

Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm aware that you can send an email notification to requester and CC, but I would just like to let just my agents know when they are @mentioned in a private note via email incase they are not currently in Zendesk.