Johan Jörnbo

Hi All,

We have a strange issue with our zendesk.

Setup:
Inbound tickets are collected through several hello@domain.topdomain, inbound ticket work fine. They are all google workspace accounts and connected directly to zendesk.

When we reply a ticket that is received from hello@domain.nl the reply is sent to both the customer and back to the hello@domain.nl site, resulting in a ticket in the suspended ticket folder. The customer still gets the answer though, but it is pretty annoying.

We do not have forwarding or anything like that set up. Does anyone have any clues of why this is the case? If you need any more information im happy to share.

Best,
Johan