Vipul Gautam

Hello,

Is there any api that will redact merged ticket/comment attachments?

I tried /api/v2/comment_redactions but that api not worked for me.

Please suggest any other API or any other option.

Thanks

We are facing the same issue, if any email that have forwarding setting and put that in Ccs. On replies it goes to suspended tickets.

Thanks

Thanks Andrei.

We have an email account bills@domainname.com, we are forwarding emails to zendesk support@domainname.zendesk.com that are coming to that email account and ticket created in zendesk.

when a client directly email to support@domainname.zendesk.com and put bills@domainname.com in Cc, ticket created with Ccs bills@domainname.com. Now when we reply through zendesk, email goes to client and cc. Now here the loops started and ticket goes to suspended bucket.

How to resolve this?

we also want email forwarder that come to bills@domainname.com, that creates ticket in zendesk. but not if that account cc in replies.

From few days we are regularly receiving emails in suspended bucket, reason is "Received from support address". We don't know hot to solve this. Email id is support@domainname.zendesk.com.

Thanks

I would like to build in some stop gaps to prevent our employees solving tickets before doing their due diligence.  A series of questions. If they fail to answer all the questions the ticket will not be able to proceed. In addition, if "No is checked on any question they may not proceed until YES or N/A is swapped out for it. 

Basically I want to open a popup while agent starting a ticket. In that popup window 4-5 questions are there and agents have to answer the questions before proceed. 

So Can I create ZAF app using html, javascript and css?